We want you and your pet to be completely satisfied with your purchase from Happy Treats Natural Dog Chew. If for any reason you are not happy with your order, we offer a hassle-free return and exchange process. Please read our return policy guidelines below:
All returns and exchanges must be initiated within 15 days of the delivery date. The item(s) must be in their original condition, unused, and with all original packaging and tags intact.
To initiate a return or exchange, please follow these simple steps
For returns or exchanges due to a mistake on our part (e.g., wrong item shipped, damaged item), we will provide a prepaid return shipping label. For voluntary returns or exchanges (e.g., change of mind or wrong size), the customer will be responsible for return shipping costs.
Once we receive and inspect the returned item(s), we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.
If you wish to exchange an item for a different size, please specify the new item details when initiating the return. If there is a price difference between the original item and the exchanged item, we will either refund the difference or charge the additional amount accordingly.
If your order arrives damaged or with manufacturing defects, please contact us immediately with photographic evidence of the issue. We will arrange for a replacement or issue a full refund, including any applicable shipping charges.
We reserve the right to modify our return policy at any time without prior notice. Any changes to the return policy will be updated on this page. If you have any questions or need assistance with the return or exchange process, please don't hesitate to contact our customer support team support@happytreatspet.com. We value your satisfaction and are committed to resolving any issues promptly and efficiently.
Thank you for choosing Happy Treats Natural Dog Chew as your preferred pet supply retailer. We appreciate your business!